Return & Refund Policy

Thank you for shopping with Elzhen.com! We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Returns

You may request a return for most items within 30 days of the purchase date. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used items for hygiene or safety reasons.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [email protected].

Exchanges

We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.

Shipping Costs

Return shipping cost is free.

How to Return an Item

To return an item, simply log in to your account and initiate the return request. For any questions please contact us at [email protected].

Changes to This Policy

We may update this Return and Refund Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

For any questions regarding returns and refunds, please email us at

[email protected]

Call +1 (224) 265‑7640.